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Step-by-step guide to fix Couldn't check balance Error code: (IR) in Gpay

A Step-by-Step Guide: Fixing the "Couldn't check balance Error code: (IR)" in GPay | Google Pay | TEZ on Android


GPay, also known as Google Pay or TEZ, is a popular digital payment platform used by millions of users worldwide. However, sometimes users encounter an error message stating, "Couldn't check balance Error code: (IR)." In this article, we will guide you through step-by-step instructions on how to resolve this issue and get your GPay app back to working seamlessly on your Android device.

  •  Step-by-step guide to fix Couldn't check balance Error code: (IR) in Gpay
  • Common solutions for resolving Couldn't check balance error in Gpay
  • Troubleshooting Couldn't check balance Error code: (IR) in Google Pay app
  • Effective methods to resolve Couldn't check balance Error code: (IR) in TEZ for Android
  • Fixing Couldn't check balance Error code: (IR) in Gpay | Google Pay | TEZ on Android devices

Step 1: Update the App

The first step towards troubleshooting any app-related issue is to ensure that you have the latest version. Open the Google Play Store on your Android device and search for "Google Pay" or "GPay." If an update is available, click on the "Update" button. Once the update is complete, proceed to the next step.

Step 2: Clear Cache and Data
Clearing the cache and data of the GPay app can help resolve various issues, including the "Couldn't check balance Error code: (IR)." To do this, follow the steps below:

1. Go to your device's Settings.
2. Scroll down and find the "Apps" or "Application Manager" option.
3. Locate and tap on "Google Pay" or "GPay" from the list of installed apps.
4. On the app info page, tap on "Storage" or "Storage & cache."
5. Select "Clear cache" to remove temporary files.
6. Tap on "Clear data" to delete any saved data within the app.

Step 3: Restart your Device

Sometimes, a simple restart can resolve minor glitches or conflicts that may be causing the error. Hold down the power button on your Android device, then tap on the "Restart" or "Reboot" option when it appears. Once your device powers back on, open the GPay app and check if the error persists.

Step 4: Remove and Re-add Bank Account

If the error still persists, you may need to remove and re-add your bank account within the GPay app. Here's how:

1. Open the Google Pay app on your Android device.
2. Tap on the menu icon (usually three horizontal lines) located at the top left or right of the screen.
3. From the menu, select "Payment methods" or "Bank accounts."
4. Find your bank account listed and tap on it.
5. Look for the option to "Delete" or "Remove" the account.
6. Confirm the removal.
7. To re-add the account, tap on the "+ Add a bank account" or "Add payment method" option within the app.
8. Follow the on-screen instructions to add your bank account details.

Step 5: Contact Google Pay Support

If none of the above steps have resolved the issue, it's recommended to reach out to Google Pay support for further assistance. You can find support options on the GPay website or within the app itself. Provide them with details about the "Couldn't check balance Error code: (IR)" and any troubleshooting steps you have already taken. Their support team will guide you accordingly.


Encountering the "Couldn't check balance Error code: (IR)" in GPay can be frustrating, but by following the step-by-step guide above, you should be able to diagnose and resolve the issue on your Android device. Remember to keep your GPay app updated, clear cache and data, restart your device, and try removing and re-adding your bank account. If all else fails, don't hesitate to seek further assistance from Google Pay support.